CollectorsDen Shipping & Delivery Policy

Effective Date: 06-02-2026
Welcome to CollectorsDen! By accessing or using our website www.collectorsden.in, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

  • CollectorsDen is an online store specializing in collectible products, including trading cards, collectibles, and related merchandise.

  • By using our website, you confirm that you are at least 18 years old or have the consent of a parent/guardian to make purchases.

2. Orders

  • All orders placed through our website are subject to acceptance by CollectorsDen.

  • We reserve the right to refuse or cancel any order for reasons including but not limited to:

    • Product availability

    • Errors in product or pricing information

    • Suspected fraudulent transactions

3. Payment

  • Payments must be made in full at the time of purchase using the available payment methods.

  • You are responsible for providing accurate billing and shipping information.

  • CollectorsDen is not responsible for delays or losses caused by incorrect customer information.

4. Pricing & Availability

  • All prices are displayed in Indian Rupee and include applicable taxes unless stated otherwise.

  • Product availability is subject to change without notice.

5. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.

  • CollectorsDen is not responsible for shipping delays caused by the courier, customs, or unforeseen circumstances.

  • You are responsible for providing a correct and deliverable address.

6. Cancellation Policy

  • Orders cannot be canceled once placed unless approved by CollectorsDen before shipment.

  • Requests for cancellation must be made as soon as possible via our support contact.

7. Refund & Return Policy

  • All sales are final. We do not accept returns or offer refunds unless the product is damaged or defective upon delivery.

  • To claim a refund, customers must provide package opening/unboxing videos clearly showing the condition of the package and product.

  • Upon approval, a return order will be initiated. The returned product will undergo inspection to verify:

    • The damage or defect matches the claim

    • No additional damage or tampering occurred after delivery

  • Refunds will be processed only after successful inspection of the returned product.

  • If the inspection finds discrepancies, the refund may be denied.

8. Intellectual Property

  • All content on the website, including images, text, logos, and graphics, is the property of CollectorsDen or its licensors.

  • You may not reproduce, copy, or use our content for commercial purposes without written permission.

9. Limitation of Liability

  • CollectorsDen shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or purchase of products.

  • Our liability is limited to the purchase price of the product in question.

10. Privacy

  • CollectorsDen collects and processes personal information in accordance with our Privacy Policy.

  • By using our website, you consent to the collection and use of information as described in the Privacy Policy.

11. Governing Law

  • These Terms and Conditions are governed by the laws of India.

  • Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Mumbai.

12. Changes to Terms

  • CollectorsDen reserves the right to modify or update these Terms and Conditions at any time without prior notice.

  • The updated Terms will be posted on the website with the revised effective date.

13. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:
Email: support@collectorsden.in
Phone/WhatsApp: +91 7977161361